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Snapshot
Responsible for the quality of service provided to users and/or customers, the Service Desk plays a strategic role within the enterprise.
ARCAD-Customer suite aims to:
- Formalize, manage, and track user requests,
- Optimize communication between all players in the system,
- Control the costs of support activity and
- Expedite timely resolution of incidents.
All for the benefit of users…
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Request Tracking
