Introduction

As an extension of their maintenance contract, now called the “Gold” contract, our clientele can fully outsource the operating aspects of our tools. This service has a number of advantages:

Internal teams can now focus all their time on their essential job of developing the information system;

There is no longer any need to maintain an internal skill level base specifically relating to ARCAD tools;

Users enjoy immediate implementation of new reactivity to developments in ARCAD products, leading to increasingly advanced use and gains in productivity. Users don’t have time to waste on administering day-to-day tools. With this outsourcing service, our customers can focus entirely on the usage of the ARCAD tools;

Our teams can remotely handle all administration of installed tools. All customer configuration customization is hosted on our machines, and our Help Desk staff can provide technical support with total understanding of the customer’s setup;situation.

All incidents are traced and customers can follow corrective actioncorrection step by step through our ARCAD-Customer Help Desk suite, available on this site;

The Gold contract also includes setup for our customers of new ARCAD versions, including update sessions for your teams.

If appropriate, the help system can also function on days no one is in the office.

If, like many user companies, you consider ARCAD’s tools strategic and critical to the operation of your system, take a closer look at this new service offering.

For more information, please contact Alain GRILLET,  Engineering Dir, at this address: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it