Introduction

Our ISO-certified clients can tell you all about the added value that our tools have provided them in obtaining their certification. If you have a certification project underway, we can put you in touch with an independent organization that will help you follow through on the certification process.  With the new, more “process” oriented version of the ISO 9000 (V 2000) standard, our ARCAD-Customer HelpDesk suite is taking on increasing importance within organizations. It acts as a precise tool to measure the quality of the service you provide to your users.