Introduction

ARCAD offers technical assistance services based on our consultants' proven skill and experience on both the System i platform and ARCAD Solutions. You may wish to call upon our assistance:

• During the integration phase for ARCAD products. Our consultant handles all tasks related to implementing the solutions.
• After operations begin. Consultants can provide assistance in using ARCAD products.

Objectives

We offer this service to facilitate integration and administration of ARCAD solutions. Missions take place in-house at the client's company. This allows the client to:

• Have an extremely knowledgeable administrator that is always available and is dedicated specifically to the project (ARCAD Software provides a replacement consultant if needed).
• Free up in-house personnel for transfer to projects where their professional skills are required.
• Be supported by a Change Management tool that is always operational and that closely tracks information system evolution.

Areas of Application

Technical assistance services are performed where our personnel's dual skills provide true added value:

• Library audit and restructuring during the solution implementation phase,
• Solution parametering,
• Macro-command development and adaptation,
• Software delivery management (reception checkouts, impact analyses, etc.),
• User support.

Details

Assistance services are always provided in the course of an assignment headed by a certified ARCAD Expert consultant. Assistance is billed only for days actually worked; ARCAD is committed to providing the appropriate means to successfully implement our solutions. Technical assistance is also offered as a flat-fee service for the phases related to solution implementation (audit, parametering, development). ARCAD guarantees the quality of results.