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OVERVIEW... |
| Companies are more and more focused on their core business, the locus of the skills and know-how that set them apart in a competitive market. With this in mind, activities that are unrelated to core business expertise are increasingly delegated to external organizations (vehicle fleet management, cost management, etc.). |
| BROCHURE(S) |
| Overall presentation of our company and products PDF |
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IT is no exception and is often entrusted to outside companies specialized in application maintenance. Through our ARCAD-Skipper and ARCAD-Observer suites, ARCAD Software can prepare companies for this outsourcing process.
Successful preparation relies on two key factors:
- Perimeter for third-party application maintenance (TPAM),
- An entirely transparent relationship between service provider and client.
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PERIMETER...
Outsourcing all or part of an information system requires a preliminary inventory and cleanup. This essential step is needed to build a third-party application maintenance perimeter that corresponds to a set of components known to be reliable and in use.
The inventory process involves a technical audit of available software components. The audit uncovers:
- Objects without sources,
- Unused objects,
- Objects that have a source with a different date than a compiled object.
There is generally around a 30% decrease in the number of technical objects that are placed in the TPAM scope. Next, loading the ARCAD-Software Repository provides access to all of the technical components related to outsourcing.
Inclusion in the Repository also means that technical documentation can be automatically generated, covering:
- Database organization,
- Cross references,
- Program flowcharts, structure charts, etc.
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INTEGRATION...
This stage makes it possible to take a new version into account while automatically analyzing the impact on a company's information system in order to guarantee its integrity. This analysis allows one to discover which components are impacted and what actions will lead to integrate the new version (modification, compilation...).
- Database diagram,
- Cross references,
- The different program flowcharts.
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A TRANSPARENT RELATIONSHIP...
All TPAM will then be managed in software configuration (version controlled). Tasks performed by the service provider are listed in detail with the implementation of ARCAD-Changer. The user-provider relationship is managed through a Help Desk solution (ARCAD-Customer) that allows compliance with ISO quality norms for improving the application maintenance process.
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ADVANTAGES...
ARCAD Software solutions provide invaluable help in:
- Quality of estimations made prior to modifications (automatic impact analysis),
- Traceability of completed work,
- Guarantee of up-to-date technical documentation,
- Total traceability of user requests and request handling.
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