You place a call to our main number, depending on the region to which you belong. Your call will be placed into an Automated Call Distribution (ACD) queue where your call will be answered by a technical support team member. Phone support should be used for high priority issues. This will ensure the best response time possible.

To enter a task that is NOT high priority or to follow-up on a task, you can send send us an email:

• Email for North America and LATAM: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .This e-mail address is being protected from spam bots, you need JavaScript enabled to view it. //

• Email for EMEA and Asia/Pacific: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .This e-mail address is being protected from spam bots, you need JavaScript enabled to view it. //

Emails are processed in the order in which they are received. All email information is inserted into a Support Request and assigned a Support Request number. One of ARCAD’s technical support team members will respond to your Support Request, and you will receive an answer via email.

• via our Web Customer Support Site: http://customer.arcadsoftware.com/prod/
Log on and enter a request online.

How do I enter a request on the Customer Support Site?

When you enter a request on http://customer.arcadsoftware.com/prod/, an email is automatically sent to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . All emails are answered in the order in which they are received. From the Customer Support Site, you can view previously entered requests to track status or add information.

What is the benefit of entering a Support Request from the Customer Support Site versus calling technical support?

1. First, you will have the ability to view the progress of your Support Request at any given time.
2. Second, you can attach joblogs or screen prints directly to the Support Request that will assist us in helping you resolve the issue more quickly.
3. Third, if you have information to add, you can simply click on the icon next to the Support Request and add comments. When you add comments to an existing Support Request, a member of the technical support team is automatically notified via email.