To develop SpareBank1’s insurance business, the NICE application team developed detailed change management processes to ensure the integrity, security and quality of the updates delivered. Initially a limited number of releases per annum was sufficient, coordinated using an “in-house” built solution. This self-crafted toolset became an important asset for SpareBank1’s delivery cycle. However, as SpareBank1 insurance business grew and customers and business owners demanded more regular releases, additional automation had to be built into the existing processes.
Sparebank1 researched the market and short listed a number of vendors to deliver against this goal of continuous improvement. Many vendors attempted to bid for Sparebank1’s demanding requirements but ARCAD delivered the most rapid “quick wins” and proved the most superior long-term solution.